Last Updated: February 23, 2026
This Is Also sells digital products (Framer templates, components, plugins, and vector sets) and provides custom services. Digital checkout is processed by Polar as merchant of record. This Is Also does not directly process payment card data.
This policy explains our refund standards for digital products and custom services. It is applied consistently and in good faith.
This Is Also operates from Queensland, Australia and serves customers globally. Nothing in this policy limits rights that cannot be excluded under applicable law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Digital products are delivered instantly after successful checkout. Approved refunds are issued through Polar to the original payment method.
| Scenario | Eligible | Notes |
|---|---|---|
| Accidental duplicate purchase of the same product | Yes | Order details must show duplicate payment. |
| Verified technical defect that prevents core use as described | Yes | We first attempt to resolve the issue through support. |
| Product not delivered or inaccessible after purchase | Yes | After troubleshooting and delivery checks. |
| Change of mind, no longer needed, or purchased by mistake | No | Digital products are instantly accessible and non-returnable. |
| Feature request or preference difference from listing examples | No | Not a defect if behavior matches listing description. |
| Lack of required tooling, Framer plan, or implementation skills | No | Buyers are responsible for compatibility prerequisites listed before purchase. |
| Issue caused only by third-party tools outside our control | Usually No | For example, independent plugin outages or breaking external API changes. |
For defect-related requests, include enough detail for us to verify and reproduce the issue:
Please submit digital product refund requests within 14 days of purchase. Where mandatory consumer law gives a longer period, that longer period applies.
Custom service engagements are quoted and scoped in writing before work begins. Refund outcomes depend on delivery status and scope completion:
If there is any billing or product issue, contact us first at info@thisisalso.com. Most issues can be resolved faster through direct support than through a bank dispute.
If a chargeback or other payment dispute is filed while product access is retained and no good-faith support attempt was made, we may temporarily suspend product access during the investigation and provide relevant order, access, and policy acceptance records to Polar or the payment network.
If a payment dispute is resolved in your favor, we will promptly restore any suspended access where technically possible, or provide an equivalent remedy.
This section does not restrict your right to dispute unauthorized transactions or to use any non-waivable consumer protection rights.
IMPORTANT: AUSTRALIAN CONSUMER LAW
If you are a consumer under the Australian Consumer Law, you may be entitled to statutory remedies for major or minor failures. These rights cannot be excluded by this policy.
Where a major failure exists, you may be entitled to reject the product or service and seek a refund or compensation. For minor failures, we may choose to repair, replace, re-supply, or refund as permitted by law.
Approved refunds for digital products are issued through Polar to the original payment method. Most refunds are initiated within 5 business days of approval; final posting time depends on your bank or card issuer.
In some cases, Polar or the payment network may issue a reversal under card-network rules independently of our internal review timeline.
Any deduction of non-refundable processor fees is only applied where permitted by law and clearly disclosed at checkout.
Email info@thisisalso.com with:
We acknowledge refund requests within 2 business days and aim to provide a decision within 10 business days.
This Is Also
Email: info@thisisalso.com
Location: Queensland, Australia
Website: https://thisisalso.com